Dispute Resolution

RESULTS OF MATCHES, DATE AND TIME OF THEIR START, THE PROCEDURE FOR DISPUTE RESOLUTION

1. The calculation of bets may be revised due to an incorrect result provided by BC.
2. When calculating bets, the actual start time of events is taken into account, which is tentatively determined on the basis of official documents of the organizations conducting sports competitions, or on the basis of official websites of sports federations, websites of sports clubs and other sources of sports information if there are no approved documents.
3. BC is not responsible for a discrepancy of the stated and actual event date and time. The date and start time of the event indicated in the line are indicative. When calculating the bets, the actual start time of the event is taken which is determined on the basis of official documents of the organization conducting the competition.
4. BC is not responsible for inaccuracies in the names of championships, duration and scores of matches (sports events). The data indicated in the line and live are given for reference only. Bettors should use other independent sources of information to clarify the data on the sports event.
5. Claims regarding the results of the event are accepted within 10 calendar days from the end of the event given there are available official documents describing the result of the event provided by the organization conducting the competition.
6. The bets made after the start of the event are calculated with the odds of “1” (except for live bets); in Accumulators, the odds for such bets are considered to be “1”.
7. If a bettor has made a bet on the event the result of which had been known to him/her, such a bet is subject to cancellation. In this case, the BC decision is made after a special closed investigation. All actions with respect to such a bet are temporarily suspended.
8. LINE betting. If a match or a competition is postponed or rescheduled for more than 48 hours for any reason (this time is indicative, BC reserves the right to uphold bets at its discretion to avoid disputes that may arise if a match is postponed for more than 48 hours after the official scheduled start time), all bets are to be voided.
9. An event is considered postponed or rescheduled if the scheduled official start time of the event changes.
10. LIVE betting. If a match or a competition is interrupted for any reason and resumed within 5 hours after its start, all bets remain valid. If the interrupted match or competition is not resumed within 5 hours after its start, bets are calculated with odds of “1”, except for the cases when the result of the bet has already been determined. This rule does not extend to the events that, according to the rules of the competition, can be completed within more than 5 hours.
11. If some match is not completed and considered void, the outcomes that were unambiguously determined by the time it was stopped (for example, the outcome of the first halftime, the first goal scored and its time, etc.), are accepted for the calculation of bets. For all other bets, the payout is made with the odds of winning equal to “1”.
12. If a competitor of the match or the competition refuses to fight before the start of the event, all bets on that competitor are voided.
13. If a competitor of the match or the competition for any reason (injury, refusal, etc.) drops out in the course of the competition, all the bets made before the beginning of the last round or stage of the competition, where he/she participated, are considered valid, and the remaining bets are voided.
14. If a competitor, a team member (football player, hockey player, basketball player, etc.) did not take part in the match, the odds of winning for the bets on him/her are taken equal to “1”, unless otherwise agreed.
15. If in a tennis match the refusal (disqualification) occurred before the start of the match, the odds of winning for the bets are taken equal to “1”, except for the bets on the competitor’s result in the competition. If a tennis match is interrupted, not completed on the same day, and postponed, the bets on the match will remain valid until the end of the tournament where the match was played until the match is completed or until one of competitors of the match or the competition gives up.
16. If some pair of competitors (teams, athletes) is indicated for the event (match, comparison or fight) and subsequently the composition of the pair changes, all bets on this event are cancelled.
17. In team competitions, if one or more competitors of any team are substituted for any reason, bets on the outcome of the entire match remain valid.
18. In doubles matches with the composition of pairs specified, if at least one of the competitors is substituted, the odds of winning for the bets will be “1”; if the composition is not specified, the bets remain valid.

19. In competitions where the notions “home” and “away” are used, in case of the event postponement:

    • to a neutral field, the bets remain valid;
    • to the opposing team’s field, the bets remain valid.
20. If the notions of “home” and “away” are not applicable to the event (for example, in singles and doubles sports), all bets on the event remain valid if the location of the event is changed.
21. NBA, NHL, AHL, CHL, OHL, WHL, North American East Coast Hockey League teams can be arranged both in a straight order (home teams – away teams) and in a reverse order. In case of a reverse arrangement, no refunds on bets will be made.
22. As for friendly matches, club friendly tournaments, in case the location of the event is changed, all bets on it remain valid.
23. If more than one competitor or team is declared the winner of the competition, the odds of winning for the bets on these competitors are divided by the number of winners. For instance, if two competitors are declared winners, the odds of winning for bets on them are divided by two.
24. Sports or situations for which there is no separate description of the specifics of bet acceptance and calculation are subject to the general rules.
25. In controversial situations without precedent, the final decision is made by BC.
26. In case of discrepancies in the data from different information sources (date, time, result, team name) BC suspends payout until a full investigation of the authenticity of such information is completed. If the result of a completed event shown on the official website differs from the television broadcast, BC reserves the right to make calculations according to the television broadcast.
27. In case an error in the odds output program is identified and recognized by BC, all bets made on these events are considered winning, and the payouts are made with the odds of winning equal to “1”.

28. If a basketball, baseball, hockey or rugby match:

    • is cancelled or postponed for any reason for more than 15 hours, all bets on this event receive the odds of winning equal to “1”;
    • if match postponement for less than 15 hours results in any of the teams in the pair playing 2 or more games within one calendar day, all bets on this event also receive the odds of winning equal to “1”;
    • if a match is interrupted or suspended for more than 30 hours, all bets on this match (except for the cases specified in cl. 31, cl. 32) also receive the odds of winning equal to “1”. However, if it is completed within 30 hours, all bets on it remain valid. If an interrupted or suspended match is resumed from the time of suspension, all outcomes are calculated based on the sum of two parts of the match. If an interrupted or suspended match is played from the start, not from the moment of suspension, all bets in the line are calculated based on the replayed match; live bets are calculated separately for the two matches – for the outcomes with the result clearly defined by the time it was stopped.

29. All bets on football, American football and other sports events, except for tennis matches and the cases specified in cl. 28 and cl. 49, that are suspended, cancelled or postponed for any reason for more than 30 hours: the outcomes that were clearly defined by the time the match was stopped are calculated according to the result of the match before the suspension; the outcomes with the result not clearly defined at the time of suspension receive odds of winning equal to “1”. If a match in these sports is interrupted and not completed within 30 hours after it was stopped, all bets on this match (except for the cases specified in cl. 31, cl. 32), the outcomes that were clearly defined by the time the match is stopped are calculated according to the result of the match before the suspension; the outcomes with the result not clearly defined at the time of suspension receive odds of winning equal to “1”.

    If an interrupted or suspended match is resumed from the moment it was stopped, all outcomes are calculated based on the sum of two parts of the match. If an interrupted or suspended match is played from the start, not from the moment of suspension, all bets in the line are calculated based on the replayed match; live bets are calculated separately for the two matches – for the outcomes with the result clearly defined by the time it was stopped.

30. Matches are considered played if their format is not changed, if they are interrupted, not completed and not replayed within the stipulated time, and if they are played at least for the time of:

    • football – 70 min;
    • hockey – 50 min;
    • NBA basketball – 40 min;
    • EuroBasket – 35 min;
    • American football – 50 min;
    • ball hockey – 75 min;
    • baseball – 5 full innings (periods).

    The exception is made for the cases when games are tied at the time the match stops in those sports where a tie is not allowed as an outcome: basketball, baseball, American football and the NHL playoff series. In these cases, the matches are considered void, and the payout for bets is made with the odds of winning equal to “1” (except for the cases specified in cl. 31).

31. In competitions where the notions of “home” and “away” teams are used, in the case the match (event) is transferred to a neutral field (notation in the line: N.F.), bets remain valid; when the game is transferred to the field of the opposing team (except for the teams from the same city) – the odds of winning for bets are taken equal to “1”.

    If an international match is transferred to another country, the odds of winning for bets on this event and the events associated with it (e.g., passing to the next round) are taken equal to “1”. Friendly matches are an exception.

    If for some event the notions of “home” and “away” are not applicable, all bets on the event remain valid if the location of the event is changed.

32. If more than one competitor or team is declared the winner of the competition, the odds of winning for the bets on these competitors are divided by the number of winners. For instance, if two competitors are declared winners, the odds of winning for bets on them are divided by two.
33. If a competitor, a team member (football player, hockey player, basketball player, etc.) did not take part in the match, the odds of winning for the bets on him/her are taken equal to “1”, unless otherwise agreed.
34. In case of discrepancies in the data from different information sources (date, time, result, team name) the betting company suspends payout until a full investigation of the authenticity of such information is completed. If the result of a completed event shown on the official website differs from the television broadcast, the company reserves the right to make calculations according to the television broadcast.
35. In controversial situations without precedent, the final decision is made by BC.

Full text of T&C and Betting Rules you can find here